Conflict at Work

0:00

TEST 246Cambridge IELTS 12 · Questions 31–40

Conflict at Work

Complete the notes below.

Write ONE WORD ONLY for each answer.

Conflict at work

Conflict mostly consists of behaviour in the general category of 31Often a result of people wanting to prove their 32Also caused by differences in 33 between people34’ conflicts: people more concerned about own team than about companyConflict-related stress can cause 35 that may last for months

Chief Executives (CEOs)

Many have both 36 and anxietyMay not like to have their decisions questionedThere may be conflict between people who have different 37

Other managers

A structure that is more 38 may create a feeling of uncertainly about who staff should report to.

Minimising conflict

Bosses need to try hard to gain 39Someone from outside the company may be given the role of 40 in order to resolve conflicts.